Refund Policy

At GlobalNarrative, we value customer satisfaction and strive to ensure a delightful experience with every order you place on globalnarrative.site. Below is our Refund Policy which outlines the conditions under which refunds are provided.

Cancellation Before Delivery

If you wish to cancel your order before it has been delivered, please call us immediately at +1 212-555-1234. We allow cancellations up to 5 minutes after placing an order without any charges. Orders canceled after this timeframe may incur a cancellation fee, as your order may already be in preparation.

Wrong, Damaged, or Incomplete Orders

If you receive an order that is incorrect, damaged, or incomplete, please contact us within 2 hours of delivery so we can rectify the situation. You may be eligible for a full refund, a partial refund, or a replacement order, depending on the circumstances.

Incorrect Order

If your order is incorrect due to an error on our part, we will replace the incorrect item at no additional cost or offer a refund for the specific item(s).

Damaged Order

For items that have arrived damaged, please provide photographic evidence when you get in touch with us. Based on the evidence provided, we will offer a replacement or a refund for the affected items.

Incomplete Order

If your order is incomplete, please let us know and we will send the missing item(s) at no additional cost or refund you the cost of the missing item(s) in the same form of payment used for purchase.

Refund Process

To initiate a refund, please contact us by phone at +1 212-555-1234 as soon as possible. Once your refund request has been reviewed and approved, we will process the refund within 7 business days. Refunds will be issued to the original method of payment used at the time of purchase.

Non-refundable Items

Please note that certain items are non-refundable, including gift cards and donations. For hygiene and safety reasons, beverages like juice or lemonade once delivered, are also non-refundable.

Changes to Refund Policy

This Refund Policy may be updated or changed from time to time. Any changes will be effective immediately upon posting on this page. The last update to our Refund Policy was on March 16, 2023.

Contact Information

For any questions regarding our Refund Policy, please contact us at:

Phone:

+1 212-555-1234

Address:

GlobalNarrative, 272 Bleecker Street, Greenwich Village, New York, NY 10014, United States